Parent Communication Pathway 

Message for Parents - Working Together for Your Child's Success

We value strong partnerships between home and school.

To support staff wellbeing and help teachers focus on teaching and learning, parents will no longer have direct access to teachers via email.

From September, emails sent directly to teachers will not receive a response. Instead, please send all enquiries through the school office, who will ensure that your message reaches the most appropriate member of staff.

As part of our transition to trust-wide systems, teacher email addresses will be moving to new trust accounts and existing school email addresses will no longer be in use for parent communication.

We understand that this is a change to previous practice, and we appreciate your support and understanding. By routing communication through the office, we can ensure enquiries are managed efficiently, responses are tracked appropriately and staff workload is protected.

If you have a question, concern or need to share information, please contact the school through the appropriate communication channels as directed below. Messages will be directed to the relevant member of staff and responded to within the school's usual communication timescales.

✅ General questions

• Contact the school office admin@mountnessing.essex.sch.uk or 01277 353160

✅ General classroom questions, learning, homework, or day-to-day concerns

• Contact your child's Class Teacher in the first instance by emailing the school office who will direct your email to the teacher.
• You can request a phone call with a teacher by calling the office. Please explain the reason for the phone call request and they will pass the message on to the teacher who will call when they are not teaching.

✅ If the issue remains unresolved

• Contact the relevant Phase Leader, SLT or Holly Obank (Head teacher) via the office
• EYFS and KS1 – please contact Mrs Sophie Antrobus (also Deputy Head Teacher)
• KS2  - please contact Mrs Lyn Deverson

✅ For more serious concerns or ongoing issues

• Please contact the Headteacher, Mrs Holly Obank via the school office

We ask that all communication remains respectful and focused on working together to achieve the best outcomes for children.